Refund policy

Return Policy

30-Day Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Return
To start a return, please contact us at pwtsbach@gmail.com. Returns must be sent to:
7, Maes Y Dre, Ruthin, Denbighshire, LL15 1DB.

Please note that customers are responsible for the cost of return postage. We recommend using a tracked and insured service, as items remain your responsibility until safely received by us. Items sent without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can resolve the issue.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it may take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, please contact us at pwtsbach@gmail.com.